Refund and Returns Policy
Effective Date: 21.05.2025
At SteelBuys.com, we value your satisfaction and aim to provide quality products and services. This Refund Policy outlines the conditions under which you may request a refund for purchases made on our website.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The product was damaged, defective, or incorrect at the time of delivery.
- The item is returned within 7 days of delivery.
- The item is unused, in its original packaging, and in resellable condition.
Note: Custom-cut steel, special orders, or items made to specification are non-refundable unless defective or incorrect.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Custom-sized or fabricated steel materials
- Items purchased on clearance or as final sale
- Products returned after 7 days of delivery
- Used, damaged, or altered items not due to our error
3. How to Request a Refund
To request a refund:
- Contact our support team at returns@steelbuys.com within 7 days of receiving your order.
- Include your order number, product photos, and a brief description of the issue.
- Wait for our team to review your request and respond within 2–3 business days.
If approved, we will guide you through the return process.
4. Return Shipping
- If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
- If the return is due to a customer error (ordered the wrong item or changed mind), the buyer is responsible for return shipping fees.
5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method within 5–10 business days.
6. Late or Missing Refunds
If you haven’t received a refund:
- First, check your bank account again.
- Then contact your credit card company or bank—it may take some time before the refund is officially posted.
- If you still have not received your refund after 10 business days, please contact us at refunds@steelbuys.com.
7. Contact Us
If you have any questions about our refund policy, please contact: